Frequently Asked Questions
WHAT CURRENCY ARE ITEMS DISPLAYED IN?
All items on the MRVL store website are displayed in U.S. dollars.
HOW WILL I KNOW IF MY ORDER HAS BEEN RECEIVED?
After placing your order, you will receive a confirmation on our website and by email. If you do not receive a confirmation, please contact us at +1 (888) 655-MRVL (6785) or info@MRVLgroup.com to check on the status of your order.
HOW DO I CHECK THE STATUS OF AN ORDER I HAVE PLACED?
Log into My Account and check Order History to display current and past orders.
HOW CAN I CHANGE OR CANCEL MY ORDER?
Please contact us at +1 (888) 655-MRVL (6785) or info@MRVLgroup.com within 24 hours of placing your order. We will do our best to accommodate your request to change or cancel your order before it ships. Any product that has already shipped may be exchanged or returned for a refund, minus shipping and handling costs.
HOW DO I RETURN AN ITEM?
If for any reason you are not happy with your MRVL purchase, you may return the unused portion of the product for a full refund or exchange, less shipping and handling costs. Call +1 (888) 655-MRVL (6785) or email us at info@MRVLgroup.com to arrange your return. Our MRVL experts will provide you with instructions for your return and will be happy to assist you with finding a product that better suits your needs. If you have questions about returns or exchanges, please contact us by phone at +1 (888) 655-MRVL (6785) or email at info@MRVLgroup.com.
DO YOU ACCEPT INTERNATIONAL ORDERS?
Absolutely, we ship MRVL products globally.
HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?
The standard processing time for orders is 48 hours. After your order has shipped, delivery time is typically 4-7 business days within Canada and 5-10 business days within the United States. Customers will receive a tracking number when your order has shipped, allowing you to track the delivery of your products.
WHAT HAPPENS IF AN ITEM I ORDERED IS OUT OF STOCK?
If an item is temporarily out of stock, we will email you about the backordered item and expected ship date. You will not be charged for the product until the item is shipped. If you decide to cancel the backordered item, you may do so online or by contacting us at +1 (888) 655-MRVL (6785) or info@MRVLgroup.com.
DO I NEED TO BECOME A MEMBER TO PLACE AN ORDER?
No, you can check out as out guest or take advantage of our free membership, which entitles you to special discounts, offers, samples, and gifts available only to MRVL members.
WHAT ARE THE ADVANTAGES TO BECOMING A MEMBER?
Membership is free and includes:
- exclusive discounts, offers, and gifts available only to members,
- a 20% discount on the purchase of any MRVL system,
- complimentary shipping to the U.S. and Canada,
- safe and secure management of account preferences,
- hassle-free auto-renewal and delivery benefits.
WHAT IS AUTO-RENEWAL & DELIVERY?
MRVL members can take advantage of our secure auto-renewal and delivery benefit, giving you peace of mind that your favorite MRVL products will be replenished every 4-weeks and conveniently delivered to your doorstep. Your purchase of any MRVL system includes automatic membership enrollment with all the benefits, to include auto-renewal and delivery. Of course, you can always change your order or cancel your shipment at any time. There is no long-term commitment or minimum purchase required. It’s simply our way to make ordering convenient and hassle-free.
CAN I BECOME A MEMBER IF I DON’T ORDER A COMPLETE SYSTEM?
Absolutely! No purchase is required to become a MRVL member, eligible for special offers and discounts. Simply register and take advantage of exclusive savings when you are ready to place an order.
MY ITEMS ARRIVED DAMAGED, WHAT SHOULD I DO?
In the unlikely event that a product is damaged in shipping, please contact customer support by phone +1 (888) 655-MRVL (6785) or email info@MRVLgroup.com within 48 hours of receipt so we can arrange replacement of your damaged item. Customers may be asked to email a photo of the issue.
MY ITEM NEVER ARRIVED, WHAT SHOULD I DO?
Please use the tracking number provided by email to check the delivery details of your shipment. In the event that your product is lost in shipment, please contact Customer Support at +1 (888) 655-MRVL (6785) or info@MRVLgroup.com to report the issue and arrange a new shipment.
WHERE ARE YOUR PRODUCTS MANUFACTURED?
Our products are manufactured in Canada using globally sourced ingredients.
ARE YOUR PRODUCTS NATURAL?
To the extent possible, MRVL chooses naturally derived ingredients in all formulations. The key ingredient used in all MRVL products, Blue Scorpion Peptide CTX™, is never synthesized. MRVL’s use of naturally derived, highly purified Blue Scorpion Peptide CTX™ sets us apart from other manufacturers and brands that try to synthesize this ingredient to mimic our results.
DO YOU TEST YOUR PRODUCTS ON ANIMALS?
No, MRVL does not test on animals.
ARE MRVL PRODUCTS SAFE TO USE?
Yes, MRVL Skin Solutions products are developed in GMP certified facilities. We are committed to producing safe, quality products in compliance with the highest international standards and regulations. Product ingredients have been clinically tested under the supervision of a board-certified dermatologist and clinicians with users reporting no adverse reactions.
ARE MRVL PRODUCTS RECOMMENDED FOR SENSITIVE SKIN?
MRVL products are formulated for all skin types, with recommended combinations and regimens to address specific skin concerns. Use our complimentary beauty advisor to find the products that are right for you.
HOW SHOULD I STORE AND MAINTAIN MY MRVL PRODUCTS?
We recommend storing your products in a cool dry place away from direct sunlight and excessive heat.
WHAT IS BLUE SCORPION PEPTIDE CTX™?
Blue Scorpion Peptide CTX™ is the “secret sauce” behind the powerful results of all MRVL products. Scientifically engineered to achieve the perfect concentration of healthy enzymes, vitamins, minerals, and amino acids, our trademark ingredient contains beneficial antioxidants and peptides that help rejuvenate skin for optimal results and long-term benefits. MRVL’s Blue Scorpion Peptide CTX™ is never synthesized, setting us apart from other manufacturers so you can achieve optimal results.
WHAT IS RETINOL?
Retinol is considered the “gold standard” in the science of anti-aging. It improves the look and feel of uneven skin tone and texture and addresses damage from daily exposure to UV rays, pollution, and other free radicals.
WHAT IS ARNICA FLOWER?
A yellow mountain daisy that grows in Europe, Arnica is a traditional herb that has been used medicinally for decades to treat sunburn, skin irritation, inflammation, rosacea, and similar skin conditions.
WHAT IS HYALURONIC ACID?
Hyaluronic acid is critical to maintaining your skin’s hydration. It is naturally produced but diminishes with age and environmental stressors. When skin is sufficiently hydrated, it looks radiant, feels soft and plump, and wrinkles appear diminished. Hyaluronic acid works for all skin types, including sensitive skin and oily skin prone to breakouts.